MyForce News
Projects. Accomplishments. Inspiration.News
Read all about our newest projects and accomplishments.
Improve your Askia data quality control with the MyForce BISON Recording Management Tool
We at MyForce proudly present our BISON Recording Management Tool. We think that many contact center managers and supervisors will be thrilled to find out that quality control can be much easier. Much effort has been made to develop a tool that is user friendly,...
MyForce products are NOT affected by CVE-2021-44228(Log4j)
A vulnerability has been identified in the "Apache Log4j" library. The Log4j library is a Java library that is commonly used in enterprise software. The vulnerability has been assigned the name CVE-2021-44228 Myforce can confirm...
MyForce Voicebots: the next steps
Google Assistant and Siri. Microsoft Cortana and Amazon Alexa. Virtual voice assistants are becoming increasingly well-established in everyday life. More and more it becomes a habit to launch a search using your voice. The trend to communicate with robots also...
We proudly present MyForce Midas: an innovation adding voice to your online surveys and apps
In early days, surveys were based on a lot of paperwork. End of last century, telephony based interviews were quite common. And beginning of this century, the explosion of the internet introduced the concept of the online surveys. We all know the typical surveys in...
Teleworking
We are at the beginning of a huge challenge. A challenge that we will overcome if we all take our responsibility. That is why all MyForce colleagues will be working from home as from 18th of March. Thanks to all modern communication tools, we ensure the continuation...
Happy New Year
Merry Christmas and best wishes for 2020 from the MyForce team!
Meet our staff: employee testimonial
One year ago, Jasper started working at MyForce. He looks back on an educational and pleasant year. Diverse projects After my studies in applied computer science I joined MyForce as a member of the development team. I help making and maintaining the Contact Center and...
What our customers say: Comdata case study
Vendula Kourková, Quality Supervisor Comdata: “Implementing MyForce speech technology and Phonexia speech analytics into the call center of one of our customers and integrating it with the BISON tool was just great.” MyForce created a graphical interface that not only...
Technology in contact centres: quo vadis?
I was honoured to be invited by David Gybels and Inge Vissers from THOCC two weeks ago to participate in an expert panel about the evolution of technology in contact centres. Together with users (Proximus, KBC, Partena….) and technology companies (Genesys, CX Company,...
Speech Technology: something for your company?
Speech Technology brings a wide range of applications towards your company. Are you not sure what Voicebots, Speech Analytics and Voice Biometrics can mean for you? Do you wander how you can sustain innovation by implementing them into your company? Voicebots use...
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Our latest accomplishments:
Improve your Askia data quality control with the MyForce BISON Recording Management Tool
We at MyForce proudly present our BISON Recording Management Tool. We think that many contact center managers and supervisors will be thrilled to find out that quality control can be much easier. Much effort has been made to develop a tool that is user friendly,...
MyForce Voicebots: the next steps
Google Assistant and Siri. Microsoft Cortana and Amazon Alexa. Virtual voice assistants are becoming increasingly well-established in everyday life. More and more it becomes a habit to launch a search using your voice. The trend to communicate with robots also...