Teleworking

We are at the beginning of a huge challenge. A challenge that we will overcome if we all take our responsibility. That is why all MyForce colleagues will be working from home as from 18th of March. Thanks to all modern communication tools, we ensure the continuation...
Emotion detection in speech: new partnership

Emotion detection in speech: new partnership

The American civil rights activist Maya Angelou once said ‘I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.’ Emotion detection In any business it is important to...
Meet our staff: employee testimonial

Meet our staff: employee testimonial

One year ago, Jasper started working at MyForce. He looks back on an educational and pleasant year. Diverse projects After my studies in applied computer science I joined MyForce as a member of the development team. I help making and maintaining the Contact Center and...
Technology in contact centres: quo vadis?

Technology in contact centres: quo vadis?

I was honoured to be invited by David Gybels and Inge Vissers from THOCC two weeks ago to participate in an expert panel about the evolution of technology in contact centres. Together with users (Proximus, KBC, Partena….) and technology companies (Genesys, CX Company,...