Technology in contact centres: quo vadis?

Technology in contact centres: quo vadis?

I was honoured to be invited by David Gybels and Inge Vissers from THOCC two weeks ago to participate in an expert panel about the evolution of technology in contact centres. Together with users (Proximus, KBC, Partena….) and technology companies (Genesys, CX Company,...
Speech Technology: something for your company?

Speech Technology: something for your company?

Speech Technology brings a wide range of applications towards your company. Are you not sure what Voicebots, Speech Analytics and Voice Biometrics can mean for you? Do you wander how you can sustain innovation by implementing them into your company? Voicebots use...
Team spirit on the water with Team MyForce

Team spirit on the water with Team MyForce

Hoisting sails, handeling the helm, tacking, turning into the wind and away from it: since last Friday, September 6, the MyForce team knows all about it! By working together we managed to control the boat and sail the right course under the expert guidance of captains...
Busy weeks ahead: teambuilding & events

Busy weeks ahead: teambuilding & events

It’s going to be a very busy but mainly funny month of September for the MyForce team! We start the month with a teambuilding activity on September 6th, during which we will discover the nice areas of the Krabbenkreek (Schelde, Sint-Annaland) by boat. During...
Meet us at Infosecurity

Meet us at Infosecurity

Quantified World. That is this year’s theme of Infosecurity.be, Data & Cloud Expo the largest ICT-exhibition in Belgium. A Quantified World stands for algorithm driven businesses were cloud, Internet of Things, machine learning and artificial intelligence are...