Using its Framework Programme for Research and Innovation HORIZON 2020, the European Union has granted funding to the BISON consortium, consisting of eight players with complementary skills spread across Europe. Being one of the driving forces behind this consortium & corresponding project, MyForce will make use of its experience in implementing complex contact centre technology to execute the project’s technical requirements.
Goal of the BISON consortium is to bring significant innovation into the contact centre business:
- Combining speech and data mining technology and using this in real time to improve live conversations between contact centre agents & customers
- Using this speech and data mining technology to influence business outcome (thus improving KPIs)
- Integrating both technology and business outcome parts in a user-friendly way
Next to MyForce, other players partaking in this project are: Brno University of Technology and its spin-off Phonexia (acting as experts in speech data mining & technology provider), University of Bologna (responsible for this projects’ regulatory and legal aspects) , Telefónica I+D and Telefónica Móviles (experts in speech data- and business outcome mining) and EBOS & ComCzech (end users running large contact centre operations).
The project has officially started on the first day of 2015, and will take 3 years to complete. Total project budget is 4.100.000€, of which 75% is funded by the EU.
For more information, please visit www.bison-project.eu or just contact us!
Disclaimer: The project leading to this application has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 645323