Askia & CTArchitect: A perfect match
Our CTArchitect dialler is so tightly integrated within the Askia modules, you won’t even notice it’s there: CTArchitect makes full use of your current Askia application interfaces.
As a result, there is almost no learning curve: Both fieldwork managers and agents will instantly recognize their Supervisor and CATI applications.
Furthermore, Askia implemented special CTArchitect market research features within AskiaDesign, such as agent-based predictive dialling, open question recording, call-out IVR surveying, sound broadcast, and so on.
Impressive ROI figures
Upgrading your CATI centre with a progressive/predictive dialler will save you up to 30% on operational expenses. Adding a dialler to your Askia platform has proved to be an excellent cost-saver for CATI centres of eight agents and more.
Everything you need in one product
CTArchitect is not only an outbound dialler, but also a complete contact centre solution featuring inbound modules, monitoring functionality such as recording, listen-in/see-in and statistics and much more. There's no need to integrate 3 different products within your IT setup any more, so you save both precious time and money.
Ready for the future
Thanks to our innovative Soft Dialler technology, adding a dialler to your Askia setup has never been easier. From now on, any regular server can be transformed into a fully operative CTArchitect contact center solution, without using custom hardware boards. Not having to rely on hardware limitations enhances the dialler’s flexibility – it’s easy to add extra capacity when your CATI centre is growing. Finally, our solution is already compatible with cloud technology.