Using its Framework Programme for Research and Innovation HORIZON 2020, the European Union has granted funding to the BISON consortium, consisting of eight players with complementary skills spread across Europe. Being one of the driving forces behind this consortium & corresponding project, MyForce will make use of its experience in implementing complex contact centre technology to execute the project’s technical requirements.

Goal of this project is to bring significant innovation to the customer contact sector by integrating contact center technology with speech processing- and data mining technology. In other words: Big Data extracted from phone conversations. As a result, a lot of attention also goes into creating a software solution that is compliant with new challenges regarding big data, and anonymization of private data.

The project has officially started on the first day of 2015, and will take 3 years to complete. Total project budget is 4.100.000€, of which 75% is funded by the EU.

Disclaimer: The project leading to this application has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 645323

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